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Customer Service

Master the skills to excel in remote customer service roles

New
4 Weeks
25,000

4-week hands-on training to become a professional customer service representative for remote roles

Course Overview

This program is for anyone who wants to start or transition into a customer service career, especially for remote positions. Whether you're completely new or looking to sharpen your skills, we'll prepare you for real-world customer interactions. You'll learn how to handle customer inquiries professionally, resolve complaints effectively, and use industry-standard tools - all while working remotely. By the end, you'll be confident handling customer interactions via phone, email, and live chat for companies worldwide.

📌 This course is perfect for:

  • Beginners with no prior experience
  • Professionals transitioning to remote work
  • Those who want to work flexible hours from home
  • People looking for entry-level remote opportunities
What to Expect

Real-world customer scenarios

Practice with actual case studies from e-commerce, SaaS, and support centers

Tool proficiency

Hands-on training with Zendesk, Freshdesk, and other CRM platforms

Communication mastery

Learn professional email/chat etiquette and phone skills

Problem-solving framework

Systematic approach to troubleshooting and complaint resolution

Remote work best practices

Time management and productivity for customer service roles

Job preparation

Resume building and interview coaching specific to customer service roles

Course Structure
1

Week 1: Fundamentals of Customer Service

  • Psychology of customer interactions
  • Active listening techniques
  • Professional communication standards
2

Week 2: Tools & Platforms

  • CRM navigation
  • Ticket management
  • Knowledge bases
3

Week 3: Advanced Scenarios

  • Handling difficult customers
  • De-escalation techniques
  • Crisis management
4

Week 4: Career Preparation

  • Resume workshop
  • Mock interviews
  • Job search strategies
Final Project

Handle a simulated customer service day with real-world scenarios