Customer Service
Master the skills to excel in remote customer service roles
4-week hands-on training to become a professional customer service representative for remote roles
This program is for anyone who wants to start or transition into a customer service career, especially for remote positions. Whether you're completely new or looking to sharpen your skills, we'll prepare you for real-world customer interactions. You'll learn how to handle customer inquiries professionally, resolve complaints effectively, and use industry-standard tools - all while working remotely. By the end, you'll be confident handling customer interactions via phone, email, and live chat for companies worldwide.
📌 This course is perfect for:
- Beginners with no prior experience
- Professionals transitioning to remote work
- Those who want to work flexible hours from home
- People looking for entry-level remote opportunities
Real-world customer scenarios
Practice with actual case studies from e-commerce, SaaS, and support centers
Tool proficiency
Hands-on training with Zendesk, Freshdesk, and other CRM platforms
Communication mastery
Learn professional email/chat etiquette and phone skills
Problem-solving framework
Systematic approach to troubleshooting and complaint resolution
Remote work best practices
Time management and productivity for customer service roles
Job preparation
Resume building and interview coaching specific to customer service roles
Week 1: Fundamentals of Customer Service
- Psychology of customer interactions
- Active listening techniques
- Professional communication standards
Week 2: Tools & Platforms
- CRM navigation
- Ticket management
- Knowledge bases
Week 3: Advanced Scenarios
- Handling difficult customers
- De-escalation techniques
- Crisis management
Week 4: Career Preparation
- Resume workshop
- Mock interviews
- Job search strategies
Handle a simulated customer service day with real-world scenarios